Frequently Asked Questions

Start by identifying your main skin concern, understanding your skin's needs, and reviewing each product's intended use and directions. If you are unsure, contact our team for product guidance.

Some products can be combined, while others may require careful introduction or separate use. Suitability depends on the ingredients, product directions, your current routine, and your skin's tolerance.

Results vary depending on the skin concern, formulation, frequency of use, consistency, and individual skin characteristics. Some benefits, such as improved hydration, may be noticeable sooner than changes in acne or the appearance of dark spots. Follow the product directions and avoid expecting overnight results.

Sensitivity varies from person to person. Review the ingredient list and product instructions, and patch test new products before regular use. Discontinue use if irritation develops.

Sun protection is an important part of a daytime skincare routine, especially when managing the appearance of dark spots and uneven skin tone. Choose a broad-spectrum sunscreen appropriate for your needs and follow its application instructions.

Browse our products, select your preferred items, and follow the ordering instructions provided on our website.

Order changes and cancellations depend on the order's processing status and our applicable cancellation policy. Contact customer care as soon as possible if you need assistance.

Use the tracking information provided after dispatch, where available. If you have not received tracking details, contact customer care with your order reference.

Yes. We serve customers across Tanzania through our delivery options and distributors in all regions, and we also have distribution in DR Congo. Contact customer care to confirm the delivery options available for your location.

Delivery times depend on the destination, order processing, courier availability, and other logistical factors. Your confirmation should include the estimated delivery timeframe where available.

We welcome enquiries from businesses interested in purchasing DR LUCAS SKIN PRODUCTS for resale or distribution, subject to our commercial terms.

Contact our team and provide your business details, intended market, and distribution interests. Our team can explain the applicable requirements and next steps.

Stop using the product if irritation develops. Seek medical advice if the reaction is severe, persistent, or worsening. Swelling, breathing difficulties, or other signs of a serious allergic reaction require urgent medical attention.

Contact us through our official phone number, WhatsApp, email, or website contact form.

Please review our Refund & Cancellation Policy and our Shipping, Returns and Exchanges Policy for the applicable conditions and procedures.