Shipping, Returns and Exchanges Policy

Orders are processed after the applicable order confirmation and payment requirements have been met.

Processing times may vary depending on product availability, order volume, and other operational factors.

Customers will be informed if an unexpected delay materially affects their orders.

We arrange delivery through the delivery options available for the customer's destination.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, or other circumstances outside our reasonable control.

Customers should provide accurate delivery information and ensure that someone is available to receive the order where necessary.

Any delivery fees and applicable conditions will be communicated before the order is finalised.

If you receive an incorrect, damaged, or incomplete order, contact customer care promptly. Please provide:

• Your order number.
• A description of the problem.
• Clear photographs, where relevant.
• Any other reasonable information needed to investigate the issue.

We will assess the complaint and communicate the appropriate resolution in accordance with applicable law and our procedures.

Because skincare products are personal-care items, opened or used products may be subject to restrictions on return or exchange for hygiene and safety reasons.

Such restrictions do not remove any rights customers may have under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

Contact customer care before returning an item so we can explain the applicable process.

Where a refund is approved or legally required, we will explain the refund method and expected processing timeframe.

The time required for funds to appear in a customer's account may depend on the payment provider or financial institution.

Cancellation requests should be submitted as soon as possible.

Whether an order can be cancelled depends on its processing or dispatch status and applicable legal requirements. See our Refund & Cancellation Policy for details.