By using our website, you agree to comply with the applicable terms described below, subject to your rights under applicable law.
Website Use
You agree to use our website lawfully and not to interfere with its operation, security, or availability.
You must not misuse the website, submit fraudulent orders, or attempt unauthorised access to our systems.
Product Information
We aim to provide accurate descriptions, ingredient information, directions for use, and product images.
Minor variations in product presentation may occur due to photography, packaging updates, or other reasonable factors.
Customers should read the product label and directions before use.
Skincare Information
Educational content on our website is intended to support informed skincare decisions.
It does not replace individualised medical advice, diagnosis, or treatment.
Customers with persistent skin concerns, known sensitivities, or questions about whether a product is appropriate for them should seek suitable professional guidance.
Orders and Payments
Orders are subject to product availability, order confirmation, and the applicable payment terms.
We will communicate material order issues and applicable charges through the available ordering channels.
Any cancellation, refund, or remedy will be handled in accordance with the relevant policy and applicable law.
Pricing
Prices and applicable charges will be communicated through the relevant sales channel.
Where permitted by law, we may update prices, product descriptions, or availability. Changes will not remove rights already established under applicable law or agreed order terms.
Intellectual Property
Website content, brand names, logos, original product descriptions, photographs, and other materials may be protected by intellectual-property laws.
You may not reproduce or commercially use protected materials without appropriate authorisation.
Limitation of Responsibility
Nothing in these Terms excludes or limits any liability or customer rights that cannot lawfully be excluded or limited.
Changes to These Terms
We may update these Terms when our services, business operations, or legal requirements change.
The latest version will be published on our website with an appropriate effective date.
Questions about this policy?
Contact DR LUCAS SKIN PRODUCTS customer care and our team will help.
Business hours: Mon – Sat, 8:00 AM – 8:00 PM (EAT) · Or use our contact form.
