Your Privacy Matters to Us

Depending on how you interact with us, we may collect:

• Name and contact information.
• Delivery and billing details.
• Order history and transaction information.
• Customer-service communications.
• Website usage information and relevant technical data.
• Information voluntarily provided when requesting consultations or product guidance.

We collect only information reasonably necessary for the relevant purpose.

We may use personal information to:

• Process and deliver orders.
• Respond to enquiries.
• Provide requested customer support.
• Manage consultations where applicable.
• Communicate order updates.
• Improve our products and services.
• Meet legal, accounting, and regulatory obligations.
• Send promotional communications where legally permitted and appropriate.

We may share relevant information with service providers when necessary to operate our business, such as delivery companies, payment providers, website service providers, and professional advisers.

We do not authorise third parties to use customer information for purposes incompatible with the applicable agreement or law.

We implement reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse, or disclosure.

No system can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, regulatory, accounting, and business requirements. See our Data Retention Policy for more information.

Depending on applicable law, you may have rights concerning access to, correction of, deletion of, or other processing of your personal information.

You may contact us to make a privacy-related request.