Clear and Fair Order Management

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may depend on whether the order has been confirmed, prepared, dispatched, or delivered, subject to applicable legal requirements.

We will communicate whether cancellation is possible and explain the next steps.

Refunds may be available in circumstances such as:

• An eligible order cancellation.
• A product supplied incorrectly.
• A product that arrives damaged.
• A qualifying product defect.
• Other circumstances in which a refund is required under applicable law or our agreed terms.

Eligibility will be assessed according to the circumstances and applicable legal requirements.

Due to hygiene and product-safety considerations, opened or used skincare products may not qualify for a change-of-mind return where the law permits such a restriction.

This does not exclude legally required remedies for defective, damaged, or incorrectly supplied products.

Contact our customer-care team and provide:

1. 1Your order number.
2. 2The product involved.
3. 3The reason for your request.
4. 4Supporting photographs or information where relevant.

Our team will review your request and explain the outcome and any additional steps required.

Approved refunds will be processed through an appropriate payment method, subject to applicable requirements and payment-provider procedures.

We will communicate the expected timeframe once the request has been assessed.